1. Who we are

EdoorService is a local home services directory platform. We help customers discover plumbers, electricians, cleaners, AC repair technicians and other service providers, view their contact details and service areas, and connect with them directly. Service providers and administrators also use the platform to manage listings, review submissions, leads and platform activity.

• Platform name: EdoorService
• Service area: Midnapore & nearby (West Bengal, India)
• Support phone: +91 7047289090
• Support email: edoorhealth@gmail.com
• Working hours: Monday to Friday, 9:00 AM to 8:00 PM (IST)

2. Information we collect

Depending on how you use EdoorService, we may collect the following categories of information:

2.1 Account and profile information

When you register or update your account, we may collect:

• Full name
• Mobile number
• Password (stored in hashed form — we do not store plain-text passwords)
• Gender (optional selection during registration)
• Address and pincode
• Profile photo (optional upload)
• Account type (customer, service provider or administrator)

2.2 Service browsing and area preferences

When you browse services on the home page, we may process:

• Selected city, area or sub-area
• Service category and provider filters
• Language preference (English or Bengali), saved in your browser

2.3 Location information

With your permission, we may collect approximate or precise device location (latitude, longitude, accuracy and capture time) when you use location-enabled features — for example, when contacting a provider or logging a customer lead. You can deny or revoke location access in your browser or device settings; some features may not work without it.

2.4 Customer leads and provider contact activity

When a customer initiates contact with a provider through the platform, we may record:

• Customer and provider names and mobile numbers
• Addresses and pincodes associated with the accounts
• Selected service category, city and sub-area
• Date and time of the lead or call action
• Location coordinates linked to the contact event, where permitted

2.5 Provider review submissions

For the customer review workflow, we may collect:

• Customer mobile number and one-time verification (OTP) data
• Job description submitted by the provider
• Photos uploaded as part of a review submission
• Customer rating and review text after service completion
• Submission status and timestamps

2.6 Contact form messages

If you submit the “Contact Us” form on our home page, we receive your phone number and message content so our team can respond.

2.7 Technical, cookie and app data

We automatically collect certain technical information, including:

• Browser type, device type and operating system
• IP address and general usage logs for security and troubleshooting
• Authentication session cookies to keep you signed in (typically up to 7 days with sliding renewal)
• Anti-forgery and security tokens required for safe form submissions
• PWA install preferences, app version markers and service worker cache data in your browser
• Push notification subscription keys, if you opt in to notifications on a supported device

3. How we use your information

We use personal information for legitimate platform purposes, including to:

• Create, authenticate and manage user accounts
• Display relevant service providers, areas and categories near you
• Enable direct contact between customers and providers
• Record and manage customer leads and review submissions
• Verify customers through OTP during the review process
• Send service-related notifications, including PWA push alerts where enabled
• Operate admin dashboards for users, areas, services, leads and reviews
• Respond to support requests and contact form enquiries
• Improve performance, security, fraud prevention and user experience
• Comply with applicable laws and respond to lawful requests

4. Legal basis (India)

We process personal data based on one or more of the following grounds, as applicable under Indian law including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023:

• Consent: for optional features such as location access, profile photo upload and push notifications
• Performance of service: to provide account access, listings, leads and review features you request
• Legitimate uses: for platform security, analytics, support and service improvement
• Legal obligation: where retention or disclosure is required by law

5. How we share information

We do not sell your personal information. We may share data only as needed:

• Between customers and providers: when you contact a provider or submit a review, relevant contact and service details are shared to complete the interaction
• With administrators: authorised admin users can access platform records for moderation, support, lead management and review processing
• With service providers / processors: hosting, database, email, SMS/OTP delivery, analytics or notification infrastructure used to run the platform, under appropriate safeguards
• For legal reasons: if required by court order, government authority or to protect rights, safety and security of users and the platform

When you call a provider directly using their phone number shown on EdoorService, that call takes place outside our platform and is subject to your mobile operator’s terms.

6. Data retention

We retain personal information only for as long as necessary for the purposes described in this policy, including:

• Active account data while your account remains open and for a reasonable period after closure for backup, dispute or legal needs
• Lead and review records for operational, audit and service-quality purposes
• Security and server logs for a limited period unless a longer period is required for investigation
• Cookie and browser storage data according to your browser settings and our app update cycle

We delete or anonymise data when it is no longer required, unless law requires longer retention.

7. Security

We use reasonable administrative, technical and organisational measures to protect personal information, including secure authentication cookies, password hashing, access controls for admin areas, HTTPS transport where configured, and restricted database access. No method of transmission or storage is completely secure; please use a strong password and keep your login details confidential.

8. Your choices and rights

Subject to applicable law, you may have the right to:

• Access and review personal information linked to your account
• Correct or update profile details through your account settings
• Withdraw consent for optional processing such as location or push notifications
• Request deletion or deactivation of your account, subject to legal and operational requirements
• Disable cookies or clear site data through your browser (this may sign you out or reset preferences)

To exercise these rights, contact us at edoorhealth@gmail.com or +91 7047289090. We may verify your identity before processing requests.

9. Children’s privacy

EdoorService is intended for users aged 18 and above. We do not knowingly collect personal information from children. If you believe a child has provided us data, please contact us and we will take appropriate steps to remove it.

10. Third-party links and services

Our platform may display external images, maps or links. Third-party websites and phone calls initiated outside EdoorService have their own privacy practices. We are not responsible for how those third parties handle your information.

11. Progressive Web App (PWA) and local storage

If you install or use EdoorService as a PWA, your device may store:

• App icons, cached pages and assets for faster loading
• Language preference and install prompt dismissal settings
• Push notification subscription identifiers, if you allow notifications

You can remove installed app data by uninstalling the PWA and clearing browser site data.

12. Changes to this policy

We may update this Privacy Policy from time to time. The effective date at the top of this page will change when we do. Continued use of EdoorService after an update means you accept the revised policy. We encourage you to review this page periodically.