EdoorService
Privacy Policy
Last updated: 27 September 2026
বাংলা: EdoorService-এ আপনার অ্যাকাউন্ট, লোকেশন, সার্ভিস রিকোয়েস্ট ও নোটিফিকেশনের তথ্য শুধু সেবা চালাতে ব্যবহার হয়; আমরা তথ্য বিক্রি করি না। অ্যাকাউন্ট মুছতে Delete account ব্যবহার করুন।
This policy explains how EdoorService (the Android app and the website at https://edoorservice.edoorhealth.com), operated by EdoorHealth ("we", "us"), collects, uses, shares and protects your information. EdoorService connects customers with local home-service providers (repair, appliance, home care and similar services) near their location.
1. Information we collect
| Data | What and why |
|---|---|
| Account details | Full name, mobile number, password and (optional) gender and profile photo. Used to create and secure your account, sign you in, and show your name to the other party of a job. |
| Precise location | Your GPS location or the area / PIN code you choose. Customers: to find and sort nearby providers and show distance on the map. Providers: your work area, and your live position on the map only while you switch "Live" on (a notification is shown the whole time and you can stop it anytime). |
| Address | Service address, PIN code, locality and district you enter, so a provider can reach you after they accept your request. |
| Service activity | Service requests, providers you contact, job status, ratings and reviews, and photos a provider uploads as proof of completed work. Used to run bookings and keep service quality. |
| Photos | Only the images you choose to upload (profile photo, job photos). The app does not read your gallery. |
| Device & app data | A push-notification token (Firebase Cloud Messaging), app version, and basic technical logs (IP address, error details) to deliver notifications, keep the service secure and fix crashes. |
| Cookies | A sign-in cookie and a session cookie that keep you logged in and remember your chosen area. We do not use advertising cookies. |
2. Android permissions
- Location (precise and approximate) — nearby providers, distance, and provider live tracking while it is switched on.
- Foreground service (location) — lets a provider's live location keep updating while "Live" is on, with a visible notification.
- Notifications — booking updates and messages.
- Internet / network state — to load the service and reconnect automatically.
You can deny or revoke any permission in Android Settings. The app keeps working; only the related feature stops.
3. How we use your information
- Provide the service: search, show providers near you, create and manage service requests.
- Let customers and providers contact each other for a job (for example the provider sees the customer's address only after accepting).
- Send service notifications (not marketing unless you ask for it).
- Verify providers, prevent fraud and abuse, and keep the platform safe.
- Fix problems and improve the app.
We do not sell your personal data and we do not show third-party ads.
4. Sharing
We share data only as needed to run the service:
- Other users — customers see a provider's name, photo, services, rating and approximate distance; a provider sees the customer's name, phone and service address for jobs they handle.
- Service providers that process data for us: Google Firebase Cloud Messaging (push notifications), Google Maps Platform, OpenStreetMap Nominatim and Photon (address lookup from coordinates), India Post PIN-code lookup services (area from PIN code), MyMemory (optional Bengali translation of on-screen text), and our hosting provider where the database is stored.
- Legal reasons — if required by law, court order, or to protect users' safety.
5. Security
All data is sent over encrypted HTTPS connections. Access to the database and admin tools is restricted to authorised staff. No method of storage or transmission is 100% secure, but we work to protect your information.
6. Data retention
- Account data is kept while your account is active.
- Provider live location is used in real time; we keep only the latest position, not a location history.
- When you delete your account (see below), your personal data is erased right away. Records of past jobs and ratings that the other party also relies on are kept in anonymised form (your name, phone and address are removed) for record-keeping, fraud prevention and legal obligations.
- Server logs are kept only as long as needed for security and troubleshooting.
7. Delete your account and data
You can delete your account at any time:
- In the app: Menu → Delete account (providers: My profile → Delete account), or
- On the web: https://edoorservice.edoorhealth.com/delete-account — sign in with your mobile number and password and confirm, or
- Email edoorhelth@gmail.com from any address with your registered mobile number; we will verify and delete within 7 days.
8. Your choices and rights
- View and update your profile details in the app.
- Turn location, notifications or provider live tracking off at any time.
- Ask us for a copy of your data or a correction by emailing edoorhelth@gmail.com.
9. Children
EdoorService is intended for adults (18+). We do not knowingly collect data from children. If you believe a child has created an account, contact us and we will delete it.
10. Changes to this policy
We may update this policy. The "Last updated" date above changes when we do.
11. Contact
EdoorHealth
Email: edoorhelth@gmail.com
Website: https://edoorservice.edoorhealth.com